AGP Executive Report
Last update: 7 hours agoCustomer Trust: Better Business Bureau guidance says software can help small businesses stay organized, but customers remember the basics: a prompt callback, a clear explanation and a promise kept. AI and Service: Philly-area experts suggest starting with AI already built into Microsoft or Google tools, then connecting chatbots to business data only with clear rules about approved apps and sensitive information. A separate report says many small businesses still feel unprepared to use AI, underscoring the need to build skills alongside adoption. Digital Experience: A Liferay survey found 56% of multilingual consumers have abandoned a purchase because a website wasn’t properly localized—a reminder that serving customers in their language can matter to sales. Main Street: Pennsylvania’s Piscitello’s Home Center, in business since 1958, will close Oct. 30. Its owners say the customer relationships and everyday conversations at the counter are what they’ll cherish most.
Note: AI summary from news headlines; neutral sources weighted more to help reduce bias in the result. Feedback is welcome. Please let us know if you have any comments or suggestions about the AGP Executive Report.
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